Frequently Asked Questions

General

Where is Normo based?

Normo is a Portuguese company based in Leiria, with showrooms and an office in the Lisbon region.

Who is Normo for?

Normo and its products are aimed at anyone who wants to incorporate minimalist, functional and durable Nordic-inspired lighting into their spaces and projects.

I'm interested in one of your products. Is it possible to see it in person?

Normo makes its complete product catalogue available online. The Normo online store currently has over 3,500 products, so it would not be possible to have all the products in one place. Just as we aim to make our website easy to navigate, we also believe that our products are enhanced when displayed in appropriate and inspiring environments.

Therefore, only a few selected references are displayed in the showroom spaces.
To find out which products are on display at a given time, the following resources can be consulted:

• in our showroom, through Google

In the event that the product you're interested in is not on display, we still encourage you to visit our showroom to get a better understanding of the materials, construction, finishes and quality of our products. You can also browse our YouTube channel, with videos that can help you form an opinion about the product you want.

If you still have questions about an item, our team is available to send any additional photos or videos we may have of the desired product.
Simply send an email to n@normo.pt.

If I proceed with the order and it does not meet my expectations, does Normo have a return policy?
What are the conditions?

Yes. Please consult our Shipping and Delivery page and our Terms and Conditions.

I see different prices for your products. Why?

The Normo website functions as a simple, straightforward and always accessible catalogue of a wide range of lighting.
With professional customers in mind, the prices shown are without VAT.
If you are an end customer, you can check the retail price of each product on the respective pages and also at check out.

Purchase

What purchasing methods are available at Normo?

You can purchase Normo products through this website, adding products to the cart using the button on each product page (“Add”) or, alternatively, you can place an order via email at n@normo.pt.

What payment methods are available at Normo?

Is the amount that appears in the cart the final amount?

The value of the products in the cart is shown without VAT, so it does not include taxes and duties. These are calculated and broken down in the next step (checkout), where you can see the total value of the order and the amount of VAT to be paid in the fields on the right-hand side of the screen (on computers) or at the top of the page (on mobile devices).
Therefore, the final total amount with taxes and fees is the one that appears when checking out.

I can't find the article I want. Can you help?

If you did not find the item you are looking for, it may be out of stock or discontinued, but Normo can help you identify alternatives.
If you would like more information, please write to us at n@normo.pt 

Shipping

I have placed my order but haven't received a confirmation email. What should I do?

If you have not received an email confirming your order, please contact us at n@normo.pt so we can help.
Please also check your spam and junk folders in your email, as some emails may be flagged and automatically forwarded to these folders.

Others

Is it possible to create a professional account on your website? What are the sales conditions?

The Normo online store does not currently have a registration feature.
If you would like information about our terms and conditions of sale, please send an email to n@normo.pt.

Do you have an installation service?

Normo only supplies the item and does not provide an installation service.
The installation of all Normo luminaires must always be carried out by an accredited technician.